Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.
Self-catering Holidays
Is there wifi?
Is there wifi?
All of our lodges benefit from free high-speed wifi.
Can I get food delivered?
Can I get food delivered?
Yes, please ensure you know your lodge number when you place your order along with the lead surname of the booking.
Are towels provided?
Are towels provided?
Yes, towels are provided in each of the lodges.
There are 7 of us can we book a 6 berth lodge?
There are 7 of us can we book a 6 berth lodge?
The number of adults and children in a lodge cannot exceed the number stated, however a baby in a travel cot is acceptable over the maximum stated.
Does the accommodation have a washing machine?
Does the accommodation have a washing machine?
None of our lodges have a washing machine, a launderette is available onsite containing washing and drying machines. Prices starting from £4.00.
Can I hire a travel cot and does it come with bedding?
Can I hire a travel cot and does it come with bedding?
Yes, you can hire a travel cot for £12.00 per week. Please note cot linen is not provided.
Do you allow dogs?
Do you allow dogs?
We are long-term holders of the David Bellamy Gold Award for Conservation, in order not to disturb the wide range of wildlife at Crowhurst Park we regret that, with the exception of service dogs, pets are not allowed on site or in any of our accommodation.
What time can I get into my accommodation?
What time can I get into my accommodation?
Accommodation is available from 3pm. You can arrive at any time and use our facilities.
When is the remaining balance of our holiday due?
When is the remaining balance of our holiday due?
The full cost is due 28 days before arrival.
Do the lodges have irons and ironing boards?
Do the lodges have irons and ironing boards?
We provide an iron and ironing board in all accommodation.
Do the lodges come with bed linen?
Do the lodges come with bed linen?
Beds are made up prior to your arrival.
Do you offer a late check out?
Do you offer a late check out?
No, you must vacate your accommodation and hand the keys back to the main reception by 10am. Once you have done this you are welcome to stay onsite and use the facilities.
Can we bring BBQ with us?
Can we bring BBQ with us?
Yes, you can bring disposable BBQ’s to the park, we do ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly.
What do I need to bring with me?
What do I need to bring with me?
Extra swimming towels for hot tub/swimming pool. We try to set you up with most of what you'll need. If you forget anything, most items can be purchased from our onsite shop.
Leisure Club
What facilities do you offer in the Health Club?
What facilities do you offer in the Health Club?
The leisure club has two areas: the wet area – in which is the 18 metres swimming pool with shallow beach for children, jaccuzzi, sauna and steam room; and the dry area - housing the gym and activity/aerobics room. Membership allows you to use all the facilities although some lessons are charged for separately.
What classes of membership are available?
What classes of membership are available?
We offer Full, Joint, Off-peak, Six Month and Child memberships- we can provide a solution for most circumstances.
What must I bring with me when I join up?
What must I bring with me when I join up?
You will need a valid email address, phone number and the payment, or the first instalment, monthly payments will receive an email to set up direct debit payments.
Can I spread the payments for my membership?
Can I spread the payments for my membership?
Yes, you may pay monthly by direct debit.
How do I sign in to use the Health Club Facilities?
How do I sign in to use the Health Club Facilities?
Once you have verified your email and created your password, you will be able to download your individual QR code, you must then scan this each time you enter the Health Club.
Will I be able to use the Health Club immediately?
Will I be able to use the Health Club immediately?
Yes, once payment has been completed, you are welcome to use the Health Club straight away.
Can I suspend my membership if circumstances change?
Can I suspend my membership if circumstances change?
We understand there may be a change in your circumstances, in which case we are happy to put your membership on hold. The minimum period is one month and we need one month’s notice.
Do I need to tell anyone when I arrive?
Do I need to tell anyone when I arrive?
Everyone must sign-in at the Health Club reception desk on arrival using your induvial QR code and sign-out when they leave. Once you have signed-in, the health centre attendant will let you through into the changing rooms.
Can I bring a guest along?
Can I bring a guest along?
Yes, you may bring a guest up to six times a year. Prices are £10 for an adult guest and £5 for a child guest.
Where do I get changed?
Where do I get changed?
There are separate men’s and ladies’ changing rooms and a changing room for disabled use, all with showers. All users should shower before using any of the wet facilities.
How many facilities may I use during my visit?
How many facilities may I use during my visit?
You may use any of the facilities during your visit; using the shower and changing into the appropriate clothing between activities.
Do I need to bring my own towels to the Health Club?
Do I need to bring my own towels to the Health Club?
Please do bring your own towels. Ideally a small towel to wipe down equipment after use and a larger towel if you are going to take a shower or swim.
What if I forget to pack a towel?
What if I forget to pack a towel?
You can hire personal towels from the Manor House reception. The charge is £5.00 per set and a £10.00 deposit is required. We provide paper towels to wipe down the equipment after use.
What else should I bring when I come to the Health Club?
What else should I bring when I come to the Health Club?
Bring your membership card(s). Bring some soap, shampoo and the correct clothing and footwear for your activity. You might also like to bring a pair of headphones, see below.
What is the dress code?
What is the dress code?
In the gym, it is important to be comfortable so we advise wearing light, breathable clothing that has been designed for physical activity. Shorts and a T-shirt are fine as well. Please bring gym shoes to change into rather than wearing your outdoor shoes and wear only closed shoes such as cross-trainers or running shoes. You will need a swimming costume if you intend to use the pool. Remember to bring something warm to wear after your exercise.
Do I need to take an induction course to use the gym equipment?
Do I need to take an induction course to use the gym equipment?
Yes, please make an appointment with our gym instructors who will give you an induction into the safe use of our gym equipment. The price of the induction and initial programme are included in your joining fee. If you require further fitness programmes or personal training, please arrange this with the gym instructor directly. There may be a charge for individual tuition.
Can I watch television or listen to music while I exercise in the gym?
Can I watch television or listen to music while I exercise in the gym?
All the cardio-vascular exercise machines have a television screen with a range of channels to view. You will need to bring a pair of headphones with a 3.5mm jack like the ones on an MP3 player.
How long may I use the cardio equipment?
How long may I use the cardio equipment?
It is not advisable to over-use the cardio fitness equipment, especially when you first start to visit the gym. At peak times some of the cardio machines, such as treadmills and cross trainers, have a time limit of 30 minutes to allow for fair use for all our members.
Is the pool warm and safe?
Is the pool warm and safe?
Our swimming pool is heated throughout the year and it is safely treated using a chlorine-based, automatic, monitored and recorded dosing system.
Which is better: the sauna or the steam room? What's the difference?
Which is better: the sauna or the steam room? What's the difference?
Both are equally enjoyable to use, they are just different. The steam room uses moist heat while the sauna uses dry heat; it’s a matter of individual preference. If you have a medical condition, please consult our pool staff to determine whether the sauna and steam room are suitable for your use.
Do I have to pay extra to attend classes?
Do I have to pay extra to attend classes?
Classes are run by the instructors, those who are members of the Health Club have this included within their membership; however, non-members can attend classes for £6 per class.
Do I have to book for classes?
Do I have to book for classes?
Some classes are very popular, and booking is therefore essential to avoid disappointment; especially in peak hours. Please book through our website, classes go live one in week in advance at the time the class begins.
I have never done group exercise before. What classes are best for me?
I have never done group exercise before. What classes are best for me?
The best people to talk to are the instructors; they will be able to help you decide what type of exercise will be most appropriate for you. We have no doubt you will enjoy every minute of the classes they offer. Get a timetable from reception or view on-line; there is a description of each class offered which should help you decide what to attend and when.
Are there facilities for a snack or drink after my work-out?
Are there facilities for a snack or drink after my work-out?
The Manor House, which is open for Leisure Club members, offers tea, coffee and other beverages and snacks in addition to a full menu including daily specials. There are comfortable sofas to relax on while you have your after-exercise refreshment. The Manor House also arranges weekend evening entertainment and Leisure Club members are welcome to join in with these events.
What is our email address?
What is our email address?
Send your question to leisure@crowhurstpark.co.uk and we will reply as soon as possible.
Can I call you on the phone?
Can I call you on the phone?
The Leisure Club direct line is: 01424 775644, Crowhurst Park main reception is: 01424 773344.
Holiday Home Sales
Do you have a range of holiday homes available to purchase?
Do you have a range of holiday homes available to purchase?
Crowhurst Park usually has a choice of brand-new caravan holiday homes and lodges for sale and if you have seen a particular caravan or lodge elsewhere we can supply it at a competitive price. We also have some pre-owned holiday homes with prices suitable for all budgets.
How long is the season and how long can I occupy my holiday home during the season?
How long is the season and how long can I occupy my holiday home during the season?
Crowhurst Park operates a fixed 11.5 month season from 1st February until 14 January. During the season, you may occupy your holiday home at any time.
The local authority decides on the length of the season. Crowhurst Park has decided to shut down for the most inclement period of the year but you may use your holiday home during Christmas and the New Year.
Can I move permanently into my holiday home?
Can I move permanently into my holiday home?
This is not possible at Crowhurst Park. You may stay in your holiday home at any time during the 11-month season. However, you cannot receive post at the park or use it as an address to register for a doctor, voting or any other purpose. You must retain a permanent address, in the UK or overseas.
What about spending consecutive months in my holiday home?
What about spending consecutive months in my holiday home?
You may spend consecutive months in your holiday home but it is better to advise us if you intend to do this. Similarly if you intend to leave your holiday home for any extended period it is helpful if you let us know.
What is the lifetime of my holiday home?
What is the lifetime of my holiday home?
New caravan holiday homes are granted a licence for 18 years and lodges for 25 or 40 years, depending on which development they are situated. Pre owned holiday homes retain the balance of the licence.
Does the Mobile Homes Act 1983 apply to holiday parks?
Does the Mobile Homes Act 1983 apply to holiday parks?
Crowhurst Park is exempt from the Mobile Homes Act 1983, which was written for residential parks.
Then what are my rights?
Then what are my rights?
Your rights and obligations are contained in the Licence Agreement and Rules of Crowhurst Park, which you will sign when you purchase your holiday home. You will be given an opportunity to read a copy before you purchase. We both keep a copy of the signed agreement.
Does the agreement say anything more?
Does the agreement say anything more?
The agreement between you and Crowhurst Park includes rules to enable the safe and pleasant running of Crowhurst Park. For instance, we have a no dog's rule and parking near the holiday homes is limited to 10 minutes only. These rules are for the benefit of all owners. Please read the rules and conditions carefully to ensure that your intended use is compatible with Crowhurst Park.
What about insurance cover?
What about insurance cover?
Your holiday home must be insured against loss from fire, storms etc. and include third party cover. Crowhurst Park requires a copy of the current insurance certificate on file. This should be provided at the start of the season.
Is there an annual site fee and what does it cover?
Is there an annual site fee and what does it cover?
Crowhurst Park provides various services which are included in your site licence fee: six free memberships of the gym, free Wi-Fi, water supply, sewage, drainage, waste disposal and grounds keeping. The annual charges are: £6,750 for a caravan holiday home of any size and from £7,380 for lodges (both inclusive of VAT) for 2026/27. The licence fee is payable either by Direct Debit installments, in two halves or if you pay early in full, we give a discount.
How do you calculate any site fee increases?
How do you calculate any site fee increases?
Our site fees are linked in the licence agreement to the Government Consumer Price Index.
What services are connected to the Holiday Homes?
What services are connected to the Holiday Homes?
Most caravan holiday homes are heated using bottled gas. Crowhurst Park will arrange with a local supplier for the empty bottles to be replaced with fresh ones when they are empty. The lodges use LPG from large tanks which is metered and invoiced twice per year. All caravan holiday homes and lodges are connected to mains electricity which is metered and again, we invoice twice per year. All the holiday homes are connected to mains water and drainage which is included in the licence fee. All the caravans and lodges have at least one bathroom including a shower and sometimes, a bath.
Can my friends and family use my Holiday Home?
Can my friends and family use my Holiday Home?
You may allow relatives or friends to use your holiday home. At least one person in the party must be an adult from the six named on your leisure club list. The named member may purchase daily or weekly passes to the leisure centre for additional guests. However, to maintain the ambience of the park you may not advertise or rent your caravan out to obtain an income.
Where can I store my large items?
Where can I store my large items?
You may have one or two storage boxes to store things like mowers, strimmers and bicycles.
Will I have to do the gardening?
Will I have to do the gardening?
Some people like to do a little gardening to brighten their outlook, others sunbathe, barbecue or just sit on the grass and watch the World go by. You may cultivate an area up to one metre wide around your caravan, provided it is kept neat and tidy. We cut the grass and maintain the shrubs and trees on the park. Your only responsibility is to trim the narrow strip around your holiday home where our large lawn mowers cannot safely operate. Even this is not compulsory as, for a small additional charge, we will strim the grass right up to your concrete pad leaving you to enjoy your holiday home without having to do any gardening at all.
Will I be disturbed by dogs barking at night?
Will I be disturbed by dogs barking at night?
Dogs are not allowed on any part of the park at any time so evenings will be free of the annoying barking of pets kept alone in the holiday homes.
Is there a shop and restaurant on the site?
Is there a shop and restaurant on the site?
We have a small shop where we sell the everyday essentials such as milk,bread, tea, eggs & bacon. There are several supermarkets and shops within five to ten minutes’ drive if you want more variety. We also have bars, a restaurant and a coffee lounge where you can enjoy our freshly cooked food and wide range of alcoholic and soft drinks. We are open from breakfast time until late evening.
Do you have facilities for sports for myself and my children?
Do you have facilities for sports for myself and my children?
Crowhurst Park has an indoor 18 metre indoor heated swimming pool with sauna, steam room and jaccuzzi. We also have a fully equipped, air-conditioned gym with aerobic and strength equipment. An activity timetable is also provided, there's something for everyone at Crowhurst Park.
What sports are catered for on the park?
What sports are catered for on the park?
Our Leisure Centre caters for all sporting activities. We also have tennis courts free to use. Crowhurst Park Cricket Club is situated near the entrance. There is a fishing pond for the use of Crowhurst Park owners and guests.
What sports are available in the area?
What sports are available in the area?
There are additional fishing lakes nearby and Hastings to Bexhill-on-Sea is a great sea-fishing area. There are bowling greens in Battle, Hastings and Bexhill. There are several golf courses nearby and many other sports can be enjoyed in the area, please enquire at reception for your favourite.
Can I get any other exercise in the area?
Can I get any other exercise in the area?
We have a woodland walk on the park itself for the sure-footed to take sedate exercise. For the more energetic there are several walks and cycle routes through the countryside in Crowhurst, Battle and surrounding areas. We keep some leaflets on local walks in reception. Hastings, St Leonards and Bexhill-on-Sea have level promenades for gentle exercise in the fresh sea air.
Are there any other activities in the area?
Are there any other activities in the area?
There are loads of things to do within a few miles of the park. We have historic castles, steam railways, cliff railways, bird sanctuaries, an aquarium, art galleries, theatres, cinemas and many other attractions. Please ask in reception for more ideas.
Is there Wi-Fi on the park?
Is there Wi-Fi on the park?
There is Wi-Fi available in the Manor House free for all our owners.